Terms of Service

This page explains the terms of use of FormApe and last modified on 14 January 2024.

1. We welcome you to have a productive experience by using FormApe.
2. The complete FormApe, including the website, design, graphic elements, illustrations, images, code and related material are protected under international copyright law. It should not be copied, scanned, reproduced, printed, distributed, broadcasted, published, translated, transmitted, abridged without prior written consent from FormApe.
3. Your use of FormApe is governed by rules listed in this “Terms” and “Privacy“ pages. If by any chance you do not agree to any conditions in either of the pages, then we would sadly request you not to use FormApe. We would also encourage you to contact us for any questions you have.
4. Sign up requires an email. A paid account membership requires payment processing via a payment gateway. Apart from this, you can choose to be anonymous.
5. You can choose to close the account anytime you wish. Also, you can ask us to hard delete all your data.
6. The amount for paid account varies based on the license type you choose. Other than the recurring fee, there is no other charges involved. The price is inclusive of all charges. If there is any tax you are liable to pay according to your jurisdiction, it is your responsibility to take care of it within your limit.
7. We will never read the data you add in the application under any circumstances. We will not share or show to other users or any third-parties. It will be always private to you.
8. We will backup your data in a periodical interval as part of our business continuity plan. The backups will be safe guarded with at most physical and logical security sense.
9. Your usage of FormApe is expected to be fair and abide by the terms of use, agree the privacy policy and honor the license agreement. If we find that you are acting contrary, then we reserve the right to terminate and prohibit you to use FormApe. If in case, you are debarred once then you shall not attempt to use or sign up again at FormApe.
10. FormApe strives hard to make the service available 24 hours a day. Sometimes, there are factors that is beyond our control and there is a possibility of a down time. You agree that you accept the downtime. If you incur any loss due to the downtime, FormApe is not liable for that. If there is a significant down time, we will explain you the reason and action taken to prevent it in the future.
11. We reserve the right to block users and transaction from certain countries, if we are not able to make or receive payments or due to other sanctions.
12. By making a sign up you are not becoming a partner or joint venture or employment or any other relationship with FormApe.
13. You are not expected to improperly use the FormApe website by circumnavigating the authentication, authorization, by automatic means through code, subject it to extreme conditions like penetration or load testing, use it via a tool other than a standard browser.
14. Through FormApe there are places you can interact, discuss by posting content. Example are document storage functionality or a support area. You agree not to add or publish content that is,
    1. abusive, stalking, defamatory, harassing, racially offensive, violent, vulgar, pornographic, sexually explicit, obscene;
    2. an invasion of right of privacy of another person;
    3. stolen, conspiracy to commit criminal activity, drug dealing;
    4. violation of copyright, trademark, patent, intellectual property rights;
    5. advertising content, business related, marketing content, donation request
    6. a virus, any harmful content, spam, troll
15. You should not add data like malicious code, that could harm other users.
16. If you find a bug, please report to us in private.
17. We wish you a happy stay. Our intent is to help you be productive and increase your business. Support is our speciality, please contact us for any queries you have.

Cancellation

You can cancel your subscription at any time. If you wish to cancel, then you should do it through your FormApe account under Settings >> Billing. You should not make a cancellation request via any other communication mode. Example for other communication modes are email, phone or chat.

Till you cancel your account, your automatic recurring billing will continue.

After you cancel the account, you can continue to use the paid subscription service, till the end of your last billing cycle. Then, we will downgrade your account to a free plan, and you can continue to use the service under the free plan terms.

Refund Policy

We issue a refund on a qualifying request. After we receive your refund request, we acknowledge and process it. Then we will cancel and close your account. You will not be able to login and use the service thereafter.

You are eligible for a refund when you request within 14 days of a payment. We will give full refund of the most recent amount charged in your subscription cycle. We cannot refund more than one month on a refund request.

We provide a free plan. It offers above 99% of the available functionality for free. You can use it for an unlimited period. We encourage you to use the free plan and check the software before going for a paid subscription. This is to help you avoid the refund process.

How to request a refund

Please mail to vincy@formape.com to request a refund. You need to send the refund request via your registered email.

Data after cancellation

In the event of account cancellation due to a refund request, we will keep your data for 90 days. Beyond that we may erase your data and you can never access it again.

If you do a manual cancellation, without a refund request, we will downgrade you to a free account. You can continue to use the service and access your data under the terms of free plan.

Automatic renewals

This is an automatic subscription service. You agree for a recurring charge (example monthly) based on the plan you have chosen. Unless you cancel the account, we will charge at the end of every billing cycle. You can upgrade or downgrade the plan anytime you wish.

If your auto subscription payment fails, we will give you a grace period of 7 days to fix the payment. Till then you can continue to use the same service uninterrupted. Still if the payment is not fixed, then we will downgrade you to the free plan.

Prohibited Information Collection Policy

At FormApe, we are committed to providing a safe and privacy-compliant platform for creating and managing forms. To ensure the safety and security of data, we strictly prohibit the collection, storage, or transmission of sensitive and confidential information through forms generated on our platform. Sensitive information are like, credit card or debit card numbers, CVV codes or card PINs, Bank account numbers, any authentication credentials, security questions and their answers, biometric data (e.g., fingerprints, face scans, voice recognition), Social Security Numbers (SSN) or equivalents (e.g., Aadhaar, CPF), Driver's license numbers, Passport numbers, National or voter identification numbers, Personal Health Identification Information (PHI).

To protect users and comply with data protection regulations, any form that attempts to collect prohibited information may be flagged for review, restricted, or removed without prior notice. Persistent violations of this policy may result in suspension or termination of your account.

Why This Policy Matters

This policy ensures compliance with global privacy standards, including GDPR, CCPA, and others. It protects both the form creator and the end-user from potential misuse or breaches of sensitive information.

Illegal Activities Facilitation Prohibition

FormApe is committed to maintaining a safe, professional, and legal environment for all users. Hosting content that promotes or facilitates any illegal activities is strictly prohibited. This includes, but is not limited to:

• Adult or Escort-Related Services: Any form or service related to adult entertainment, escort services, or similar activities, which are prohibited under our government's laws.
• Illegal Activities: Content that violates local, national, or international laws, or promotes unlawful conduct in any form, is not allowed on our platform.

We reserve the right to remove any content that violates these terms and may suspend or ban user accounts involved in such activities. By using FormApe, you agree to comply with all applicable laws and regulations and acknowledge that we may take action to ensure the safety and integrity of our platform.

Contact

If you have questions about acceptable uses of the platform,or for any queries or issues you may have, please send an email to vincy@formape.com or reach out to us